Frequently Asked Questions
Here you will find answers to the most frequently asked questions about purchasing, shipping and the product.
Purchase and shipping processing
Can I exchange my product?
If you want a different item, you must exercise your right of withdrawal and place a new order.
I just ordered, can I still change my order?
Please contact us promptly. If it is still possible, we will be happy to help you reorder. Unfortunately, this is not possible in every case.
Can I order from outside of Germany?
Unfortunately not at the moment.
How does the return process work?
Please read the information under Shipping & Returns .
Product details
What is the purpose of the batch certificate that is sent with MANDERWEAR?
The batch certificate confirms the authenticity of the product on the one hand and, on the other hand, plays a major role in quality assurance and product improvement. Find out how you can benefit from it here .
Do I have to pay attention to anything special with MANDERWEAR?
Our men's underwear has been developed to offer you, the wearer, the greatest possible comfort. On the one hand, this means that, depending on the proportions of your body, different forces act in different places. On the other hand, your underwear may be stretched more in some places than in others. Where possible, we have compensated for this by shaping and adding fabric. In addition, our construction uses seams in a highly functional way. These properties of our underwear are essential for your comfort as a customer. Please also note our proactive information on quality .
What does GSM mean?
For every MANDERWEAR you will find the GSM information. This is a specification that describes the fabric weight or grammage of textiles. GSM stands for "G ram per S qare M eter". For our men's underwear we use fabrics with GSM between 200-230. These were clearly the most popular in our product tests and optimally support the MANDERWEAR functions for a high level of comfort.
Product development
Is there any consideration to using bamboo?
The material often advertised as "bamboo" is usually viscose, which is used in our White Oriental Garden model. Viscose is a chemical fiber made from regenerated cellulose. Bamboo can be used as a raw material for the cellulose.
Are more colors planned?
Yes. We will probably ask about color preferences in one of the upcoming newsletters and then make a decision about which new colors will be available next.
Do you already know your color preference? Please let us know now using the contact form so that we can incorporate your opinion.
How do I find out news?
Subscribe to our newsletter or look here over.
I have an idea, where can I contribute it?
Simply use our contact form or send us an email to info@manderwear.de . We look forward to hearing from you.
We also welcome criticism, ideas and suggestions.
contact
How can I contact MANDERWEAR?
Simply use our contact form or send us an email to info@manderwear.de and we will get back to you as soon as possible.